How do I register for the conference?
Register here. You will need to log in to your MSSA account to register. Registration for our in-person conference (Full Access) closes end of day on Friday, March 1, and for our virtual conference (Virtual Only) on Friday, March 29. We will not take any late registrations, and you will not be able to register on site. 

What is included with the Full Access and Virtual Only registration options?
Participants who register for the Full Access option receive the following:

• Admittance to the in-person Annual Conference & Expo at the Minneapolis Convention Center, March 20-22;
  • Access to the live webinars April 4, 11, 18, and 25 via Zoom; and
  • Access to on-demand content (recordings from specific in-person sessions and all live webinars, and sessions recorded exclusively for on-demand viewing) from April 1 through May 24
• Participants who register for the Virtual Only option receive:
  • Access to the live webinars April 4, 11, 18, and 25 via Zoom; and
  • Access to on-demand content (recordings from specific in-person sessions and all live webinars, and sessions recorded exclusively for on-demand viewing) from April 1 through May 24

What are the registration and pricing options for the in-person conference?

If you would like to register at the member rate but your membership is either not current or expires before 4/1/2023, choose the Register and Renew or Register and Join option provided. The $65 membership fee will be added to your total at checkout.

How do I register a large group?
MSSA staff will happily register your group on your behalf. Please fill out this form with each person’s name, email address, registration option (Full Access or Virtual Only; view registration options here), and the option to Renew or Join MSSA.

I only want to attend one or two days of the conference. Can I register only for the day(s) I plan to attend or receive a discounted registration price?
No, MSSA does not offer a one- or two-day only registration option. Full Access registration includes access to all three days of the in-person conference. Full Access registration also includes access to the 2024 Virtual Conference, which includes live webinars and on-demand virtual content. If you only attend part of the in-person conference, you have access to a ton of virtual content! All live webinars will be recorded for on-demand viewing. Click here to check out the list of live webinars at our 2024 Virtual Conference.

Can I change my registration type? 
Yes, you can change your registration from Virtual Only to Full Access, or Full Access to Virtual Only through end of day on Friday, March 1. To change your registration type, fill out this form.

I need to cancel my registration and receive a refund.

• Full Access registrants: Cancellations and refunds must be requested in writing by end of day on Friday, March 1. Any cancellation made after Friday, March 1 will incur a $25 late cancellation fee. No refunds are granted for those who register but do not attend the conference.
• Virtual Only registrants: Cancellations and refunds must be requested in writing by end of day on Friday, March 29. Any cancellation made after Friday, March 29 will incur a $25 late cancellation fee. No refunds are granted for those who register but do not attend the conference.

Visit our Conference Policies and Code of Conduct page for details on cancellations and refunds.
Membership dues are non-refundable.

When is the last day I can register for the conference?
Full Access registration closes on Friday, March 1. No exceptions.
Virtual Only registration closes on Friday, March 29. 
Early bird pricing for all registration types ends Friday, January 26. 

Will there be onsite registration at the in-person conference?
No, we will not accept onsite registrations. To attend in person, you must register before the March 1 deadline; select Full Access registration. If you miss this deadline, you can still register for the Virtual Only option through March 29. We will not accept any Full Access/in-person registrations after Friday, March 1. 

How does the Block Rate work?
The conference Block Rate allows Agency Members to register an unlimited number of their staff, who are individual MSSA members, to the conference at a fixed, discounted price. Scroll down to read all about the Block Rate.
Check here to see if your agency is participating in the conference Block Rate; please note that this list is updated as agencies are added.
If you are registering under your agency’s block rate and you don’t have a membership or it expires before 4/1/2024, make sure you select either the Register and Renew or Register and Join option. The conference registration price will be $0 and $65 (or $40 or $25, depending on membership type) in membership dues will be added to your cart at checkout. If you are not responsible for paying your own dues, continue to the question below.

I am registering myself, but my employer is paying on my behalf. Can I get an invoice?
If your employer is paying for conference registration and/or membership, on the checkout page, click the “Bill To” option and select your agency to have the transaction billed directly to your employer. Select “Pay Later” to have an invoice emailed to you.

I was told my agency would be paying for my membership and/or conference registration and am seeing a different registration price than I expected.
There are a few reasons you may be seeing the wrong price upon registering:
A) Your MSSA membership expires before April 1, 2024. If your membership expires before then, you need to renew it here.
B) Your agency has not yet paid its Agency Membership and/or your Individual Membership and/or the Agency Block Rate.
C) You have multiple accounts and are not logged in to the “correct” one. Contact us if you have this issue.
D) If your agency is participating in the block rate, but you are not seeing the correct pricing, please double-check that your account correctly lists the name of your employer as your “company.” If your account does not list your employer as your “company,” our registration system will not be able to give you the correct block rate pricing. Refer to our agency member directory for an exact match on spelling and any abbreviations. Contact us if you need help updating the company name on your account.

The correct price does not appear when I try to register.
If you are not seeing the correct registration price, please check the following:
A) Your membership status. Your MSSA membership must not expire before April 1, 2024. If your membership expires before then, you need to renew it here.
B) Your agency has not yet paid its Agency Membership and/or your Individual Membership and/or the Agency Block Rate. If this is the case, please wait until your agency appears on this list to register so you don’t get invoiced.

I need help logging in to my MSSA account.
If you cannot remember your password, click the “Forgot Password” link on the login page; you will receive an email to the email address connected to your account to reset your password. If you do not receive an email to reset your credentials, please check your junk/spam folder. If you still did not receive an email to reset your credentials, contact us and a staff person will be happy to reset your username or password.