Zoom Requirements for MSSA's 128th Annual Training Conference and Expo

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MSSA recently learned that the platform we are using to host our annual conference requires all participants to have Zoom downloaded to their computers in order to access live content. These instructions provide troubleshooting and instructions on how to download Zoom.

Need help? Jump to the FAQs.

Solution 1: Verify that you have Zoom downloaded to your computer.

If you have Zoom downloaded to your computer, there is nothing additional you need to do; you will be able to access all conference content.
To verify that you have Zoom downloaded, please follow these steps:

For Windows Users

1.	Search your apps by clicking the Windows icon in the bottom left corner of your screen.
2.	Type in "Zoom."
3.	If the app appears, you are all set, and nothing additional needs to be done.
4.	If the app does not appear, go to Solution 2.

For Mac Users

1.	Search your apps by clicking the magnifying glass at the top right corner of your screen.
2.	Type in "Zoom."
3.	If the app appears, you are all set and nothing additional needs to be done.
4.	If the app does not appear, go to Solution 2.

Solution 2: Download Zoom to your computer.

If you are utilizing a work computer and your employer or IT department does not allow Zoom to be downloaded to your work computer, go to Solution 3.
If your employer or IT department does allow Zoom to be downloaded, follow these steps:

1.	Go to https://zoom.us/download
2.	Click the blue Download button.
3.	Once the download is complete, there is nothing additional you need to do; you are all set.

Solution 3: Download Zoom to a personal device.

You can access MSSA's Annual Training Conference and Expo through a personal computer or mobile device. Our your personal device:

1.	Go to https://zoom.us/download
2.	Click the blue download button.
3.	If you can access the email address that you used to register for the conference through this device, you are all set.
4.	If you cannot access the email address that you used to register for the conference through this device, go to Solution 4.

Solution 4: Complete the email update form.

To access the virtual conference, you will need to login to the virtual conference platform with the same email address you used to register. Many of you used a work email to register. If you can access your work email on your personal device, then you are all set, and you don't need to do anything else.

If you registered with a work email address and cannot access that email on a personal device, you will need to add another email address to your registration. You can do this easily by going to bit.ly/MSSAzoom and entering your name and alternate email address. Shortly thereafter, you will receive a confirmation from an MSSA staff person that your conference registration has been updated.

Enter your personal email address here

Frequently Asked Questions

What do I do if none of these solutions work for me?

If none of the above solutions work for you, please know that all educational content will be recorded and posted to the session pages, You do not need to have Zoom downloaded to your computer to access the recordings.
Not having Zoom downloaded to your device will not affect access to sponsors; you will still be able to chat with sponsors and access information about their organizations and programs.

How long will it take for session recordings to be made available?

The amount of time it will take for recordings to post will range from one hour to one business day.

Will I be able to attend networking opportunities and breakout sessions if I don't have Zoom downloaded?

No, you will not be able to participate in networking opportunities or breakout rooms without Zoom.

What if I don't know the email address I used to register?

The email you received the MSSA conference communication at is the one you are registered under. Contact [email protected] if you need further verification.